更新时间：2020-11-11 19:30:30
封面
版权页
内容简介
前言
Chapter 1 日常交际 Daily Communication
1.1 问候 Greetings
1.2 欢迎 Welcome
1.3 介绍 Introduction
1.4 感谢 Expressing Thanks
1.5 赞美 Compliments
1.6 致歉 Apologies
1.7 告别 Farewells
Chapter 2 餐饮服务 Restaurant Service
2.1 预订餐位 Reserving a Table
2.2 准备点餐 Ordering Meals
2.3 上菜服务 Serving Meals
2.4 结账打包 Paying & Packing
2.5 处理投诉 Dealing with Complaints
Chapter 3 酒店接待 Hotel Reception
3.1 电话预订 Reservation Calls
3.2 登记入住 Checking in
3.3 客房服务 Chamber Service
3.4 办理退房 Checking out
Chapter 4 雪场漫游 Services in Ski Resorts
4.1 指示方向 Giving Directions
4.2 标识说明 Public Signs
4.3 提供帮助 Offering Helps
4.4 游客服务 Visitor Services
4.5 安全提示 Safety Warnings
4.6 紧急处理 Handling Emergencies
Chapter 5 雪具租售 Equipment Rentals & Sales
5.1 雪具租赁 Equipment Rentals
5.2 购物接待 Sales Services
5.3 砍价问答 Bargaining
5.4 购买付款 Payments
5.5 售后服务 After-sales Services
5.6 滑雪装备 Ski Equipments
Chapter 6 双板滑雪指导 Ski Instructing
6.1 初阶指导 Instructing Beginner Skiers
6.2 中阶指导 Instructing Intermediate Skiers
6.3 高阶指导 Instructing Advanced Skiers
Chapter 7 单板滑雪指导 Snowboard Instructing
7.1 初阶指导 Instructing Beginner Snowboarders
7.2 中阶指导 Instructing Intermediate Snowboarders
7.3 高阶指导 Instructing Advanced Snowboarders
Chapter 8 服务冬奥 Volunteering for Winter Olympics
8.1 志愿服务 Volunteer Services
8.2 冬奥项目 Winter Olympic Events
8.3 雪场设施 Facilities in Ski Resorts
附录 Appendix
参考文献 References
