范例4　感谢建议

Dear Madam，

Thank you for your letter in which you provided an excellent idea on the improvement of our products. We have studied the problem you described and concluded that this defect did cause inconvenience to our customers.We have to say“thank you”for telling us this problem so that we can have a chance to overcome it and make our products more customer-friendly.We will take your proposal into consideration when wedesign nextgeneration of the product.

To express our heart-felt gratitude, we send you a sample of one of our new products as a gift.

Yours sincerely，
ABC Company
By John Brown

亲爱的夫人：

感谢您的来信，您在信中为我们的产品改进提出了一个非常好的建议。我们已经就您提出的问题进行了研究，发现我们的产品存在的这一缺点确实会给我们的顾客带来不便。感谢您为我们提出这一问题，让我们有机会克服缺点，使我们的产品更加符合客户的要求。我们在设计下一代产品的时候一定会将您的建议考虑进去。

为了表达我们由衷的感谢，我们给您寄去了一份新产品的样品作为礼物。

ABC公司
约翰·布朗敬上

读书笔记

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邮件回复　Reply

Dear Mr. Brown，

Thank you for your gift. It is quite practical and I like it very much.I had planned to buy one, and you sent it to me.A wonderful coincidence, right?

I am just an ordinary customer, and I think I have the responsibility to make my life more comfortable and convenient. In this sense, I wrote the letter not only for you but also for me and many others like me.And I am happy you can accept my points.

Yours faithfully，
Jane Jones

亲爱的布朗先生：

谢谢您的礼物。这份礼物非常实用，我很喜欢。我原本想买一台，您正好给我送了一个，真是巧，不是吗？

我只是普通顾客中的一名，我想我有责任使自己的生活更加舒适便利。从这个意义上讲，我写那封信不仅是为了你们，也是为了我自己和那些同我一样的其他顾客。我很高兴你们能够接受我的建议。

忠实的顾客
简·琼斯　谨上

读书笔记

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