About the Reviewer

Ahmad Saad Masroor has over 9 years of experience in the software development and IT industry, and currently works at Microsoft Gold Partner as a CRM project manager, prior to which he was with companies such as HCL, PWC, Microsoft India, and Bin Zayed Group (Dubai). He is committed to providing clients with highly valued business solutions. His mission is to offer a unique blend of industry specialization, project management, technical, and customer-support skills to ensure his work supports the strategic objectives of his clients.

He started working with CRM solutions prior to the first release of Microsoft Dynamics CRM's initial version. Since then, he has exclusively been developing and implementing solutions for Dynamics CRM. He has implemented contact center projects successfully for India's prestigious Aadhaar Project (Unique Identification Authority of India) as a project lead.

Everyone who works with him describes that he is an energetic leader and effective communicator who is always business focused and works productively with clients and all levels of management. His passion for CRM makes him unique and inspires him to take challenges to reach the goals successfully with excellence in execution.

He has also worked closely with social organizations to streamline processes and strengthen their existence. He holds a B.Tech, specialized in Information Technology. He is also an avid blogger and an ardent fan of Pink Floyd.