更新时间：2021-07-19 18:27:57
coverpage
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Support files eBooks discount offers and more
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Chapter 1. Background and Concepts
The business solutions market
Building a solution strategy with pace layering
The two-tier approach cloud computing and workloads
The importance of a methodology
The importance of a methodology for solution selection
Introducing Microsoft Dynamics Sure Step
Microsoft Dynamics overview
Understanding what a project is
Implementing the solution
ERP and CRM implementations and statistics
Summary
Chapter 2. Solution Selling and Driving Due Diligence
Driving value for the customer and solution provider
What it means to be solution centric
Solution selling concepts
The Microsoft Solution Selling Process
Chapter 3. Solution Envisioning with Sure Step
The Sure Step Diagnostic phase
Diagnostic for a new Dynamics customer
Diagnostic leveraging of the Accelerated POC with the CRM Online service
The Diagnostic phase for a current Dynamics customer
Supporting the customer's buying cycle
Positioning solutions for specific industries
Quick reference
Chapter 4. Managing Projects
About projects and project management
The four pillars of project success
Project management essentials
Adopting project management
Indispensable organizational benefits
Chapter 5. Implementing with Sure Step
Implementation approaches in Sure Step
Waterfall-based implementation project types
Setting up a program for solution rollout
Sure Step waterfall implementation phases
The Analysis phase
The Design phase
The Development phase
The Deployment phase
The Operation phase
The Agile Implementation project type
Chapter 6. Quality Management and Optimization
Understanding the quality management manifestation in Sure Step
Controlling quality within project types
The Sure Step Optimization Offerings
Chapter 7. Upgrading with Sure Step
Decision Accelerator Offerings and the Diagnostic phase
Delivering Upgrade
Chapter 8. Project and Organizational Change Management
The Sure Step Project Management Library
Organizational Change Management
Aligning to other project methodologies
Sure Step's Projects feature
Chapter 9. A Practical Guide to Adopting Sure Step
Don't park your brain outside
Making your Sure Step adoption program
The Key Documents Visio diagram
Some tips from real conducted Sure Step adoption programs
How to access Sure Step
Preparing for the Sure Step certification exam
Sure Step for ISVs
Chapter 10. Summary and Takeaways
What we now know about Sure Step
Sure Step updates
Key takeaways
