Plan the Go-live

The consultant must properly plan the Go-live stage. The users, being new to the system, will be anxious and will expect a lot of support. This part of the project can be made easy with a planned UAT phase.

The consultant takes care of the minutest details to ensure client satisfaction. Simple factors like single sign-on can make the initial experience satisfying for the users. The queries raised should be addressed as soon as possible. Make the documents/manuals easily accessible to the users. Users accessing during non-office hours should also be able to refer to the same.