Mastering Microsoft Dynamics 365 Customer Engagement
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Adding Sales and the Customer Service Hub in Dynamics 365

Sales and Customer Service Hubs are available to users if a proper subscription is assigned. If a Dynamics 365 subscription is assigned and Hub is not showing up in Dynamics 365, then use the following steps to add Hubs in Dynamics 365:

  1. Log in on portal.office.com.
  2. Enter the user credentials and go to the admin panel, as shown here:
  1. Select Dynamics 365 from Admin centers:
  1. Select an instance and click on Solutions:
  1. Select the appropriate Hub you want to install, for example, Crm Hub or Sales Hub:
  1. Click on the install button:
  1. After completing the installation, go to CRM Hub and check the installed Hub in the Dynamics 365 menu: