更新时间：2020-04-24 12:09:07
封面
版权信息
ABOUT THE EDITOR
Preface
1 The Opportunity to Supervise
IS SUPERVISING RIGHT FOR YOU?
QUESTIONS TO ASK BEFORE SAYING YES TO A NEW SUPERVISORY OPPORTUNITY
THE FIRST THINGS YOU DO AS A SUPERVISOR SEND BIG MESSAGES
SUPERVISING WELL TAKES TIME
CONNECTING WITH NEW SURROUNDINGS
ONE SIZE DOES NOT FIT ALL
ARE YOU READY TO SUPERVISE?
2 Looking Inside Understanding Yourself
HOW DO YOU VISUALIZE YOURSELF AS A SUPERVISOR?
DO YOU HAVE A CLEAR SENSE OF YOUR OWN STRENGTHS?
DO YOU KNOW HOW OTHERS SEE YOU?
DO YOU KNOW HOW TO GET THE BEST OUT OF YOURSELF?
MAKING AND KEEPING PROMISES
LEARNING TO SAY “I DON’T KNOW”
HOW DO YOU CONNECT WITH OTHERS?
WHAT STORIES DO YOU SHARE?
GETTING TO KNOW YOURSELF AS A SUPERVISOR
3 The Power of Ten Supervisor Roles
SUPERVISOR AS TALENT SCOUT
SUPERVISOR AS LEADER
SUPERVISOR AS ENERGIZER
SUPERVISOR AS COACH
SUPERVISOR AS FACILITATOR
SUPERVISOR AS MENTOR
SUPERVISOR AS PLANNER
SUPERVISOR AS CONSULTANT
SUPERVISOR AS EDUCATOR
SUPERVISOR AS PUBLIC SERVANT
BLENDING SUPERVISORY ROLES TOGETHER IN A UNIQUE WAY
4 Getting the Best Work from Others
WHAT HAPPENS WHEN YOU PLACE YOURSELF AT THE CENTER OF ALL DECISIONS?
MAKING CHOICES
RESOLVING TEAM CONFLICT TOGETHER
FINDING COMMON GROUND
I WISH MY BOSS WOULD WALK IN MY SHOES
ADDRESSING POOR PERFORMANCE
GIVING AND RECEIVING FEEDBACK
ESTABLISHING TRUST AND CONFIDENCE
I LIKE IT WHEN MY BOSS LAUGHS AT HIMSELF AND HAS FUN
I WORK FOR THE BEST BOSS IN THE WORLD
5 Making Good Things Happen
KNOW YOUR ORGANIZATION’S PRIORITIES
SIMPLIFYING WORK
BEING CLEAR ABOUT EXPECTATIONS
MY SUPERVISOR IS NEVER AROUND
OUR WORK AND LEARNING STYLES ARE DIFFERENT
UNDERSTANDING YOUR WORK ENVIRONMENT
BUILDING STRONG RELATIONSHIPS
SEEKING GUIDANCE
MISTAKES WILL HAPPEN
THE COST OF NEGATIVITY
STORIES YOU WANT TO SHARE WITH OTHERS
6 Supervising in a Changing Work Landscape
BEING AWARE OF YOUR CURRENT WORK CULTURE
KNOWING YOUR GAPS IN CAPABILITY
CONTINUING TO LEARN AND DEVELOP
WORKERS IN DIFFERENT LOCATIONS
THE CHANGING WORLD OF SOCIAL CONNECTIONS
MAKING INFORMATION AND KNOWLEDGE SHARING EASIER
MULTI-GENERATIONS AT WORK
KEEPING THE BRAIN IN MIND
RETOOLING AND REFRESHING TO SET YOURSELF APART
Afterword
About the Contributors
