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What you need for this book
For this book, it's recommended that you have a grasp of the overall customer relationship management concept, and understand how to solve business problems through the use of technology.
You can use a Microsoft Dynamics CRM Online 30-day trial to follow along with this book. The trial can be obtained from http://crm.dynamics.com.
Another option is to set up a Microsoft Dynamics CRM on-premise deployment. For this, the following software is required:
- 64-bit Microsoft Windows Server 2008 or higher version
- 64-bit Microsoft SQL Server 2008 or higher version
- Microsoft Dynamics CRM 2011 Server
- Microsoft Office Outlook 2003 or higher version
- Microsoft Dynamics CRM 2011 Outlook client
- Microsoft Internet Explorer 7.0 or higher version
In addition to software, it's a good idea to have working knowledge of the Microsoft Windows operating system, Microsoft Internet Explorer, and Microsoft Office.