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About the authors

Deepesh Somani is a Microsoft Dynamics CRM solutions architect at Dynamisity and a corporate trainer. He is a Microsoft MVP awardee and has been an active contributor to the global technical community. He's authored Mastering Dynamics CRM 2016 for Packt. His blog has had over 280,000 hits and has 500 followers. He's developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He's experienced in working in different domains, such as banking, telecommunication, and retail, with teams from different countries and multinational companies.

I would like to thank my wife, Yamini; without her support this book wouldn’t have been possible. I would like to thank the professional and extensive support offered by the Packt team: Venkatesh, Akshada, and Supriya. Thanks to Debajit Dutta, who reviewed this book and Nishant Rana, for giving me the opportunity to write with him. I would also like to thank my team members in Dynamisity for their extended support.

Nishant Rana is a Microsoft MVP – Business Solutions (Dynamics 365) with over 10 years of experience in Microsoft Dynamics CRM, Microsoft SharePoint, and other Microsoft .NET technologies. He has worked as a consultant at Microsoft for 7 years. He is a Microsoft Certified Professional in Microsoft Dynamics CRM, SharePoint, and Azure .NET. He is also a technical reviewer of popular books on Microsoft Dynamics CRM. He is an avid blogger and is also the author of Nishant Rana's Weblog, a technical blog on Microsoft.NET technologies, which has had more than 2.5 million hits and has 1,000 followers.

I would like to thank all my mentors and friends at Microsoft and KPIT Cummins for always encouraging me. The list could be endless, so just for brevity, I am not including their names here; they'll know who I am referring to. I would also like to thank all the MVP(s) and community leaders who have been my inspiration since I started my CRM journey. Last but not least, thanks to Packt for giving me this opportunity.