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Client contact details
We can agree that even when we take all of the necessary precautions when conducting tests, at times the testing can go wrong because it involves making computers do nasty stuff. Having the right contact information on the client-side really helps. A penetration test is often seen turning into a Denial-of-Service (DoS) attack. The technical team on the client side should be available 24/7 in case a computer goes down and a hard reset is needed to bring it back online.
Penetration testing web applications has the advantage that it can be done in an environment that has been specially built for that purpose, allowing the testers to reduce the risk of negatively affecting the client's productive assets.