To get the most out of this book

In order to get the most out of this book, you should have some experience in developing products or services, besides knowing the basics of UX. It might be good as well if you have some knowledge of using design tools. Although this book will show you a few great tools to use, this is not a book focused on tool or software tutorials. Be prepared to use not only online tools, but papers, sticky notes, pens, paper templates, canvases, whiteboards, and whatever walls you can write on.