PERFORMANCE CONSULTING POINTERS

1. Performance consultants work from mental models that guide how they analyze business and workgroup performance situations.

2. One component of a performance consultant’s mental model is the Need Hierarchy. This hierarchy contains four needs: business, performance, organizational capability, and individual capability. Performance consultants partner with clients to define and align these four needs.

3. The second component of the model used by performance consultants is the SHOULD-IS-CAUSE logic.

4. The Gaps Map is a tool designed to assist performance consultants in obtaining the information needed to address a specific business need.

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Tools that support content from this chapter are listed here.
These tools can be purchased and downloaded from the Berrett-Koehler website.

Please see page 253 for download instructions.

Need Hierarchy

Components of a Gaps Map

Gaps Map Template for Data Input