第10章

It is this combination of the initiative of the workmen, coupled with the new types of work done by the management, that makes scientific management so much more efficient than the old plan.

Three of these elements exist in many cases, under the management of "initiative and incentive," in a small and rudimentary way, but they are, under this management, of minor importance, whereas under scientific management they form the very essence of the whole system.

The fourth of these elements, "an almost equal division of the responsibility between the management and the workmen," requires further explanation.The philosophy of the management of "initiative and incentive" makes it necessary for each workman to bear almost the entire responsibility for the general plan as well as for each detail of his work, and in many cases for his implements as well.In addition to this he must do all of the actual physical labor.The development of a science, on the other hand, involves the establishment of many rules, laws, and formulæ which replace the judgment of the individual workman and which can be effectively used only after having been systematically recorded, indexed, etc.The practical use of scientific data also calls for a room in which to keep the books, records,(2*) etc., and a desk for the planner to work at.Thus all of the planning which under the old system was done by the workman, as a result of his personal experience, must of necessity under the new system be done by the management in accordance with the laws of the science; because even if the workman was well suited to the development and use of scientific data, it would be physically impossible for him to work at his machine and at a desk at the same time.It is also clear that in most cases one type of man is needed to plan ahead and an entirely different type to execute the work.

The man in the planning room, whose specialty under scientific management is planning ahead, invariably finds that the work can be done better and more economically by a subdivision of the labor; each act of each mechanic, for example, should be preceded by various preparatory acts done by other men.And all of this involves, as we have said, "an almost equal division of the responsibility and the work between the management and the workman."To summarize: Under the management of "initiative and incentive" practically the whole problem is "up to the workman," while under scientific management fully one-half of the problem is "up to the management."Perhaps the most prominent single element in modern scientific management is the task idea.The work of every workman is fully planned out by the management at least one day in advance, and each man receives in most cases complete written instructions, describing in detail the task which he is to accomplish, as well as the means to be used in doing the work.And the work planned in advance in this way constitutes a task which is to be solved, as explained above, not by the workman alone, but in almost all cases by the joint effort of the workman and the management.This task specifies not only what is to be done but how it is to be done and the exact time allowed for doing it.And whenever the workman succeeds in doing his task right, and within the time limit specified, he receives an addition of from 30 per cent to 100 per cent to his ordinary wages.These tasks are carefully planned, so that both good and careful work are called for in their performance, but it should be distinctly understood that in no case is the workman called upon to work at a pace which would be injurious to his health.The task is always so regulated that the man who is well suited to his job will thrive while working at this rate during a long term of years and grow happier and more prosperous, instead of being overworked.Scientific management consists very largely in preparing for and carrying out these tasks.

The writer is fully aware that to perhaps most of the readers of this paper the four elements which differentiate the new management from the old will at first appear to be merely high-sounding phrases; and he would again repeat that he has no idea of convincing the reader of their value merely through announcing their existence.His hope of carrying conviction rests upon demonstrating the tremendous force and effect of these four elements through a series of practical illustrations.It will be shown, first, that they can be applied absolutely to all classes of work, from the most elementary to the most intricate; and second, that when they are applied, the results must of necessity be overwhelmingly greater than those which it is possible to attain under the management of initiative and incentive.