更新时间：2020-11-28 17:30:15
封面
版权信息
丛书编写委员会
总序
再版说明
前言
Chapter One Front Desk Service前台服务
Unit One Check-in单元1入住登记
Unit Two Complaints and on the Guest's Request单元2处理投诉和回应客人要求
Chapter Two Reservation Desk Service客房预订部服务
Unit Three Room Reservation单元3客房预订
Unit Four Revising the Reservation单元4预订变更
Chapter Three Concierge Desk Service礼宾部服务
Unit Five Luggage Service单元5行李服务
Unit Six Car ReservationService单元6车辆预订服务
Chapter Four Cash Desk Service收银台服务
Unit Seven Foreign Currency Exchange单元7外币兑换
Unit Eight Check Out单元8结账退宿
Unit Nine Solving Problemswith the Bill单元9解决账单问题
Chapter Five Telephone Desk Service总机服务
Unit Ten Telephone Operator单元10转接电话
Unit Eleven Other Service单元11其他服务
Chapter Six Housekeeping Service客房服务
Unit Twelve Chamber Service单元12客房服务
Unit Thirteen Room Service 单元13客房送餐服务
Unit Fourteen Maintenance Service单元14维修服务
Chapter Seven Restaurant Service餐厅服务
Unit Fifteen Table Reservation单元15餐厅预订
Unit Sixteen Greeting theGuests 单元16餐厅迎客服务
Unit Seventeen Taking Orders单元17点菜服务
Unit Eighteen Service Duringthe Meal单元18上菜服务与席间服务
Unit Nineteen Setting Accounts单元19结账
Chapter Eight Bar Service酒吧服务
Unit Twenty General Service单元20常规服务
Unit Twenty-one Dealing with Complaints and a Drunken Guest单元21处理投诉和醉酒客人
Chapter Nine Business Center Service (Ⅰ)商务中心服务（一）
Unit Twenty-two Secretarial Service单元21文秘服务
Unit Twenty-three Fax Sendingand Receiving单元23收发传真服务
Chapter Ten Business Center Service (Ⅱ)商务中心服务（二）
Unit Twenty-four Ticket Booking单元24票务服务
Unit Twenty-five ConciergeService单元25委托代办服务
Chapter Eleven Health & Recreation Center Service康体中心服务
Unit Twenty-six Body Care Service单元26康体服务
Unit Twenty-seven Bathing Service单元27洗浴服务
Unit Twenty-eight EntertainingService 单元28娱乐服务
Chapter Twelve Convention&Exhibition Center Service会展中心服务
Unit Twenty-nine Convention Service单元29会议服务
Unit Thirty Exhibition Service 单元30展览服务
Chapter Thirteen Shopping Service商场部服务
Unit Thirty-one Recommending theArticle for the Guest单元31为客人推荐商品
Unit Thirty-two Displaying the Articles for the Customer to Choose单元32展示商品供客人挑选
Chapter Fourteen Other Service其他服务
Unit Thirty-three Lost andFound Servic单元33失物招领服务
Unit Thirty-four Depositing Service单元34寄存服务
Unit Thirty-five Tourism Service单元35旅游信息服务
Unit Thirty-six Baby-sitting Service单元36托婴服务
Key to the Exercises练习答案
参考文献
