更新时间：2020-04-24 12:02:35
封面
版权信息
About the Author
Other
Preface
Acknowledgments
CHAPTER 1 Why Measure?
SOME MYTHS AND FACTS ABOUT MEASUREMENT
DEMONSTRATING LEADERSHIP AND ARTICULATING STRATEGY
ENABLING MANAGEMENT
EFFECTING PROCESS PROFICIENCY AND IMPROVEMENT
ALIGNING THE FACETS
CHAPTER 2 What Is Measurement?
WHAT ARE MEASURES?
WHAT ARE METRICS?
CHARACTERIZATION OF METRICS BY PURPOSE
THE BUILDING BLOCKS OF MEASUREMENT
CRITICAL SUCCESS FACTORS FOR A MEASUREMENT PROGRAM
CHAPTER 3 Levels of Measurement
EXECUTIVE MEASUREMENT PROGRAM
MANAGEMENT MEASUREMENT PROGRAM
TACTICAL MEASUREMENT PROGRAM
CHAPTER 4 Customers of Measurement
STAKEHOLDER ANALYSIS
METRICS THAT SATISFY A PURPOSE
MEASURES THAT COMPRISE A METRIC
THE MEASUREMENT PLAN
CHAPTER 5 Implementing a Measurement Program
CHALLENGES
PLANNING
DATA COLLECTION
DATA ANALYSIS
DATA REPORTING
CHAPTER 6 Measurement Program Maturity
EVOLVING A MEASUREMENT PROGRAM
MATURING THE MEASUREMENT PROGRAM
MAINTAINING THE MEASUREMENT PROGRAM
FOCUSING THE MEASUREMENT PROGRAM—SPECIAL PROJECTS
CHAPTER 7 Quality Cycle-Time and Productivity Measures
BETTER: THE MEASUREMENT OF QUALITY
FASTER: THE MEASUREMENT OF CYCLE-TIME
CHEAPER: THE MEASUREMENT OF PRODUCTIVITY
IMPROVEMENT OF PROCESSES
CHAPTER 8 Wrap-up and Key Points
IT’S A MOVING TARGET
TYPES OF MEASURES
BUILDING BLOCKS FOR A SUCCESSFUL MEASUREMENT PROGRAM
ONE SIZE DOES NOT FIT ALL
IMPLEMENTING A MEASUREMENT PROGRAM
IT’S IN THE PLANNING
Bibliography
Index
